If you’re an Etsy shop owner, there’s a good chance you’ve had to deal with a troublesome Etsy user at some point.
Maybe they are being rude or harassing you or making an unreasonable request that you just can’t accommodate. Or they’re just causing too much trouble and disrupting the peace in your shop.
It can be a very frustrating and overwhelming experience, especially if it’s someone you don’t know.
Whatever the case may be, you might be wondering if there’s anything you can block them from your Etsy shop?
The good news is that yes, you can block someone on Etsy! Once blocked, they will no longer be able to follow you or see your updates.
If you’re interested in learning how to block someone on Etsy, keep reading. This guide will show you how to block unwanted members from your shop so you can get back to running your business without any stress or drama.
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How do you block someone on Etsy?
Blocking someone on Etsy is reasonably a simple process, and you can block someone in just a few clicks.
- Visit the profile of a user to block them on Etsy.
- Once you’re on the user’s profile, find the “Block” button. Scroll down to the bottom of the page, and you’ll see it at the bottom of page.
3. Click “Block” and confirm that you want to block the user.
That’s it! You’ve successfully blocked a user on Etsy.
What happens when you block someone on Etsy?
When you block someone on Etsy, they will no longer be able to follow you and see your activity on their feed. It means they will not be updated by what you are doing.
But that’s it! They can still browse Etsy as normal and purchase from your shop or send you messages!
I know it is a little disappointing, but it’s important to remember that blocking someone does not remove them from the platform entirely.
How to block someone on Etsy if they’re harassing you?
If someone is harassing you on Etsy, it’s best to take action and report to Etsy. You will not find the ‘Report’ button on a buyer’s profile. Instead, you will have to contact Etsy support and tell them what is going on.
The Etsy support will then investigate the situation and take appropriate action, which may include blocking the user from Etsy or deletion of his account.
How to block someone from messaging you on Etsy?
When you block a user on Etsy, he will still be able to message you. The best way to stop them is by politely asking them to stop contacting you. If they continue to message you after you’ve asked them to stop, you can report their messages as spam.
How to block someone from buying on Etsy?
Unfortunately, there is no way to block someone from buying on Etsy. You can cancel the transaction and issue a refund, but they will be able to buy from your shop again in the future.
The best way to deal with troublesome buyers is by being proactive and setting up clear policies in your shop. That way, if someone does cause problems, you can refer them to your policies and take appropriate action.
If they are still causing problems or doing this on purpose, you can report them to Etsy, and they may take action, which could include blocking the user from Etsy.
But yes, always stay professional while dealing with the buyer, because in the end, it is your shop, and you want to maintain a good reputation. And keep all the proofs with you (in case you need them later).
Can you block someone from leaving a review?
No, you cannot block a buyer from leaving a review on Etsy. If you receive a negative review, you can respond to it, but you cannot remove it.
The best way to deal with negative reviews is by responding to them professionally and politely. Thank the customers for their feedback and let them know that you’re sorry they had a bad experience.
You can also offer to resolve the issue. It shows other potential customers that you’re committed to providing a good customer experience and that you’re willing to go above and beyond to make things right.
What about bad players?
If someone is purposely trying leave you bad reviews to harm your shop reputation or scam you, you can report them to Etsy. This behavior is against Etsy’s policies, and they will take appropriate action, which could include blocking the user from Etsy.
Etsy has policies about what types of reviews are not allowed.
And you can report those buyers here.
Final thoughts on blocking someone on Etsy
I know this doesn’t seem like a lot, and there have been a lot of discussions about it by sellers in Etsy communities.
It’s important to remember that when you block someone, they can still browse Etsy as normal and purchase from your shop or send you messages.
If a buyer is leaving bad reviews due to an error on your part, the best way to deal with it is by responding professionally.
If someone is harassing you on Etsy, it’s important to take action immediately and report to Etsy.
If you want to take things a step further, you can also report the person to Etsy and have them removed from the site entirely. It is usually in the cases of harassment or other serious misconduct, but it’s an option if you feel like you need it.
Have you ever had the unfortunate experience of being harassed by another Etsy user? What did you do about it? Let us know in the comments below.
Thank you for reading! I hope this post was a little helpful in guiding you on how to block someone on Etsy.
Happy blocking! 😉